Refund Policy

Hemp Co (N.I.) LTD ("we") adheres to the guidelines regarding refunds and/or returns.

Our product has a 100% satisfaction guarantee that lasts for up to 14 days.

If you are not satisfied with your purchase, you may request a full refund on your product before or exactly 14 days after the product purchase. If it reaches more than 14 days, we will no longer offer the return/refund.

Items are required to be returned with  (1) packed inside the original factory-sealed container (2) original stickers and/or boxes not damaged

Please read more of our refund guidelines/procedures below:

• You have the option to request for (1) exchange of the item or (2) receiving the amount of the product purchase issued.

• In order to return the item, you need first to obtain authorization to return with the ff. contact information (Operating Hours: 8:00 AM - 6:00 PM, Monday-Friday)
• Phone number: +6423008399
• Email: support@heyhempco.com

• The customer should include the ff:
• Name of the Customer
• Date Purchased
• Problem with your Purchase
• Proof of Payment
• Order Number

• Wait for our feedback to obtain authorization for returns and/or refund.

• You may send the item/s with the copy of the invoice or any proof of purchase and printed bank account number/payment details for refund

• Refund for the item is valid with the item’s cost only - not in conjunction with the specialised promos.

• Shipping costs for refund/returns will be charged to the customer.

FOR REFUND

• We will notify you if we received the returned item for rechecking of the payment details before we process.

• Please make sure that you know your balance before we proceed with the refund.

• Upon receipt, wait for 5-7 business days. Notify us once you received the refund.

• If you haven’t received a refund, we suggest checking your bank account again, or contact the bank company - some banks may take time before your refund is posted.

• If you have done all the checking and still haven’t received the refund, please contact us. 

FOR EXCHANGE

• We will notify you if we received the returned item and when we are ready to send the exchanged item.

• The customer is responsible for the arrangement of the shipping of the exchanged item/s.

• Notify us upon receipt of the exchanged item/s.