Refund Policy

Hemp Co (N.I.) LTD ("we") adheres to the guidelines regarding refunds and/or returns.

Our product has a 100% satisfaction guarantee that lasts for up to 14 days.

If you are not satisfied with your purchase, you may request a full refund on your product before or exactly 14 days after the product purchase. If it reaches more than 14 days, we will no longer offer the return/refund.

Items are required to be returned with  (1) packed inside the original factory-sealed container (2) original stickers and/or boxes not damaged

Please read more of our refund guidelines/procedures below:

  • You have the option to request for (1) exchange of the item or (2) receiving the amount of the product purchase issued.
  • In order to return the item, you need first to obtain authorization to return with the ff. contact information (Operating Hours: 8:00 AM - 6:00 PM, Monday-Friday)
  • The customer should include the ff:
    • Name of the Customer
    • Date Purchased
    • Problem with your Purchase
    • Proof of Payment
    • Order Number
  • Wait for our feedback to obtain authorization for returns and/or refund.
  • You may send the item/s with the copy of the invoice or any proof of purchase and printed bank account number/payment details for refund
Shipping Details
Hey Hemp Co LTD
21A Stewart St.,
Frankton, 9300
Queenstown, New Zealand

  • Refund for the item is valid with the item’s cost only - not in conjunction with the specialised promos.
  • Shipping costs for refund/returns will be charged to the customer.


  • We will notify you if we received the returned item for rechecking of the payment details before we process.
  • Please make sure that you know your balance before we proceed with the refund.
  • Upon receipt, wait for 5-7 business days. Notify us once you received the refund.
  • If you haven’t received a refund, we suggest checking your bank account again, or contact the bank company - some banks may take time before your refund is posted.
  • If you have done all the checking and still haven’t received the refund, please contact us. 


  • We will notify you if we received the returned item and when we are ready to send the exchanged item.
  • The customer is responsible for the arrangement of the shipping of the exchanged item/s.
  • Notify us upon receipt of the exchanged item/s.